This page explains how Peptriva orders are processed, shipped and delivered. The governing text is Part C of our Terms and Conditions; if the two ever differ, Part C controls.
1. Where we ship
Peptriva ships within the United States only, including the District of Columbia. We do not ship internationally. We cannot ship to P.O. boxes where a signature is required, and APO/FPO addresses, U.S. territories and package-forwarding services may be unavailable or restricted at our discretion. Delivery to particular ZIP codes may be restricted by carrier service or by law.
2. Cost and free shipping
- Standard shipping is a flat $14.99 per order.
- Shipping is free on orders of $200 or more, calculated after any discount is applied.
- The exact shipping charge is shown in your cart and again at checkout before you pay.
3. Processing and cut-off
Orders are processed Monday to Friday, excluding U.S. federal holidays. Standard processing takes 1–2 business days from the point payment clears and your researcher attestation is verified.
Orders placed before 5:00 p.m. Eastern on a business day ship the same business day. Orders placed after the cut-off ship the next business day. Processing time is separate from transit time.
4. Carrier and transit time
Peptriva ships via FedEx 2-day standard with tracking. Transit estimates are FedEx's published 2-day window and are not guaranteed — weather, holidays and carrier operations can all add time.
Products ship as lyophilised (freeze-dried) powder, which is stable at ambient temperature for the duration of transit, so orders travel in standard parcel packaging without cold-chain shipping.
5. Tracking and delivery
- You receive a tracking number by email as soon as your order ships. Tracking can take 24–48 hours to show carrier scans after the label is created.
- No signature is required on a standard delivery — FedEx leaves the package per their normal practice. Some orders may be selected for signature or additional verification before release.
- You are responsible for supplying a complete, accurate and deliverable address. Packages returned to us because of an address problem may be reshipped at your cost.
- Title and risk of loss pass on carrier delivery, as set out in Section C.7 of the Terms.
6. If something goes wrong
Damage, a wrong or missing item, or a package that never arrived is handled under our Returns & Refunds policy. The claim windows are tight, so contact us quickly:
- Damaged, wrong, or missing on arrival — within 72 hours of delivery.
- Lost in transit, or marked delivered but not received — within 7 days of the scheduled or marked delivery date.