Terms + Conditions

This page contains the Website Terms and Conditions, Refunds & Replacements Policy, Shipping Policy, and Payment & Billing Policy that govern your use of https://www.peptriva.com (the “Site”) and any purchase you make from us. Use the contents below to jump to a section.

Part A — Website Terms and Conditions

The Site is operated by Wayne Ventures SEZC, a Cayman Islands company (registered office at 5th Floor, The Piccadilly Centre, 28 Elgin Avenue, George Town, P.O. Box 2575, Grand Cayman KY1-1103, Cayman Islands) trading as “Peptriva.” In these Terms, “peptriva,” “we,” “us,” and “our” refer to Wayne Ventures SEZC together with its affiliates, subsidiaries, and representatives. Wayne Ventures SEZC is the seller of record for all orders placed through the Site.

These Terms govern your access to and use of peptriva.com (the “Site”) and our applications, products, content, and services (together, the “Services”). By accessing the Site, purchasing our products, or using our Services, you agree to these Terms. If you don’t agree, please don’t access the Site, purchase our products, or use our Services. The section headings on this page are for convenience only and don’t change the meaning of the Terms.

By visiting our Site, purchasing our products, or using our Services, you agree to be bound by these Terms. These Terms apply to all users of the Site, including without limitation visitors, browsers, members, partners, and contributors of content.

Personal information collected on the Site and through our Services is collected and handled in accordance with our Privacy Policy.

Other terms and conditions may apply to a particular peptriva survey, promotion, or campaign. Please refer to those separate terms where applicable.

A.1 General Conditions

You may use the Site, including the content on it, solely for the purposes stated on the Site itself and as described in these Terms. You understand and agree that the Site is provided “as-is” and that peptriva assumes no responsibility for the availability or functionality of the Site, or for the deletion, mis-delivery, or failure to store any user communications or personalization settings.

A.2 Research Use Only; Qualified Researcher Representations

All products offered through the Site (“Research Products”) are sold strictly for in vitro research use only (“RUO”). Research Products are sold and intended for laboratory research by qualified researchers. They are not approved by the U.S. Food and Drug Administration (FDA) or by any comparable foreign regulatory authority for human or veterinary use, and they have not been evaluated for safety or efficacy in humans or animals.

By accessing the Site, completing the age and researcher attestation, placing an order, or using any Service, you represent, warrant, and covenant that:

• you are at least 21 years of age;
• you are a “Qualified Researcher,” meaning you are an individual, employee, contractor, principal investigator, or authorized purchasing agent of an academic, governmental, commercial, or independent research organization, lab, or research project, and you are acquiring Research Products solely for bona fide laboratory or in vitro research;
• you will not use, administer, ingest, inhale, inject, apply topically, transfer, gift, resell, or otherwise distribute Research Products to any human being (including yourself) or any animal for any in vivo, therapeutic, diagnostic, cosmetic, athletic-performance, recreational, or consumer purpose;
• you will not represent, label, market, repackage, or otherwise hold out Research Products as drugs, dietary supplements, foods, cosmetics, medical devices, or any other consumer product;
• you will handle, store, transport, dispose of, and document all Research Products in accordance with applicable laws, regulations, institutional policies, and accepted laboratory safety standards (including, where applicable, requirements administered by the FDA, DEA, EPA, OSHA, USDA, U.S. Customs and Border Protection, and equivalent state, local, and foreign authorities);
• you are solely responsible for verifying that the import, possession, use, and disposal of any Research Product is lawful in your jurisdiction, and you will not place or accept delivery of any order in any jurisdiction where it would be unlawful to do so;
• you understand that Research Products are not sterile, pharmaceutical-grade, or fit for any in vivo use regardless of the analytical specifications referenced in any Certificate of Analysis (“COA”); and
• if you are purchasing on behalf of an organization, you have authority to bind that organization to these Terms and to make all of the foregoing representations on its behalf.

You acknowledge that peptriva relies on these representations in making Research Products available to you. Any misrepresentation of researcher status, intended use, or jurisdiction is a material breach of these Terms and may result in immediate cancellation of orders, termination of your account, forfeiture of any loyalty rewards, and referral to law enforcement or regulatory authorities.

Educational and scientific content presented on the Site (including in the /research, /quality, /coa, and /faq sections) is provided for general informational purposes for the research community. Such content references published, peer-reviewed scientific literature for educational context only and does not constitute medical, clinical, dosing, or human-use guidance. See Section A.13 (Not Professional Advice or Medical Information).

A.3 Use of Site, Site Content, and Proprietary Rights

The Site includes a broad array of content and functionality, including the ability to create an account; access information, services, tools, and resources (our “Resources”); use our AI Research Assistant (subject to Section A.12); and purchase Research Products through one-time orders. All Resources, user interfaces, software, peptide-structure illustrations, COA materials, and other information and content, or portion or combination thereof, provided and made available by or for peptriva in connection with the Site (collectively, “Site Content”) are to be used only for individual, non-commercial purposes (other than internal research use by Qualified Researchers and their organizations as expressly contemplated by these Terms). You agree not to use the Site for resale, redistribution, or commercial exploitation of Site Content. We retain all of our right, title, and interest in and to Site Content. This includes, but is not limited to, all copyrights, trademarks, patents, derivative works, moral rights, trade secrets, and proprietary information in all content that appears on the Site (other than the content of our third-party partners who have permission to appear on the Site), and in all software that we develop in connection with the Site. Nothing on the Site shall be construed as granting any license or right to use any image, trademark, service mark, or logo. Downloading, copying, or printing individual pages and/or parts of the Site is allowed for personal, non-commercial research-reference use only and will not transfer title to any software or material on the Site to you. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without our express written permission.

A.4 License from Peptriva

Peptriva grants you a limited, revocable, non-exclusive, non-transferable, and non-sub-licensable right to access and make personal, non-commercial research-reference use of the Site. Explicit attribution to peptriva must be made in the event that Site Content, or any part thereof, is reproduced in any form, written or electronic. Any reproduction, re-publication, or distribution of this material requires the express written consent of peptriva.

A.5 Prohibited Uses

You agree not to, directly or indirectly:

• use, administer, transfer, resell, gift, or distribute any Research Product for human or veterinary consumption or any other in vivo use, or assist any person in doing so;
• repackage, relabel, compound, dilute, or reconstitute any Research Product for sale or distribution to consumers, patients, or any third party;
• represent, market, advertise, or hold out any Research Product as a drug, dietary supplement, food, cosmetic, medical device, or any other consumer product;
• impersonate any person or entity, or misrepresent your researcher status, age, identity, organization, or affiliation in connection with your use of the Site;
• use or access the Site (i) from a jurisdiction where such use or access is not authorized, (ii) for any illegal purpose, or (iii) in violation of any local, state, national, or international law, rule, or regulation, including any export-control, customs, or controlled-substance regulation;
• use the Site to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate, including (but not limited to) based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• reverse engineer, disassemble, decompile, modify, or translate any software or other components of the Site;
• distribute viruses or other harmful computer code through the Site;
• use scrapers, robots, or other data-gathering devices not provided by peptriva on or through the Site; regardless of the data delivery method, neither the Site nor the Site Content (including COA data, peptide-structure illustrations, research articles, AI Research Assistant outputs, or any other Site Content) may be used to train, fine-tune, evaluate, or augment any generative AI or machine-learning model, system, or service;
• access or use the Site or Site Content via mechanical, programmatic, robotic, scripted, or any other automated means;
• attempt to gain unauthorized access to the Site, Site Content, other accounts, computer systems, or networks connected to the Site, through hacking, password mining, or any other means;
• remove or modify any proprietary notice, copyright notice, trademark legend, author attribution, RUO disclaimer, or other notice placed on or contained within any Site or Site Content, or attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management, age gate, researcher attestation, or security system used as part of the Site or Site Content;
• upload to the Site the personal information of others that you are not authorized to provide, or use the Site to collect or track the personal information of others;
• provide any content, data, or information to peptriva that contains viruses or malicious code or that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy or right of publicity, hateful, or racially, ethnically, or otherwise objectionable;
• use the Site or Site Content in a way that suggests you are a representative of peptriva;
• use the Site or Site Content as a platform for external applications, or to develop applications, services, websites, or other functionality that leverages the Site or Site Content;
• infringe or misappropriate the intellectual property, proprietary, or privacy rights of any third party;
• interfere with or disrupt the proper functioning of the Site or Site Content, peptriva’s or any third party’s systems used to host the Site, or other equipment or networks used to provide the Site or Site Content;
• communicate the Site Content to the public, provide or make available any links, hypertext (URL) addresses, or otherwise grant access (other than a “bookmark” from a web browser) to the Site, or any part thereof;
• circumvent the security of the Site or any host, network, or account related thereto;
• use any application programming interface to access the Site or Site Content;
• fail to use commercially reasonable efforts to prevent the unauthorized license, access, sale, transfer, lease, transmission, distribution, or other disclosure of the Site or Site Content;
• allow any individual to use any account log-in credentials (e.g., user identifications, codes, passwords, procedures, and user keys) issued to, or selected by, peptriva for someone other than the individual identified in the account information;
• access or attempt to access Resources by any means other than those provided by peptriva;
• cause damage to peptriva’s business, reputation, employees, members, facilities, or to any other person or legal entity; or
• otherwise use the Site or Site Content in any manner that exceeds the scope of use granted above; or attempt to do, or assist or permit any person to do, any of the acts described in this Section A.5.

Unless specifically authorized by us in writing, you further agree not to, directly or indirectly, promote, market, advertise, offer to sell, or sell any of our products through any third-party websites, mobile applications, or online marketplaces, including Amazon.com and eBay.com. Peptriva participates in brand-protection programs designed to prevent the advertising and sale of unauthorized, unlicensed, infringing, or counterfeit merchandise. Any unauthorized sales of our products on third-party websites, mobile applications, or online marketplaces will be reported and removed when discovered.

Any use that violates these Terms gives peptriva the right (without notice or liability) to revoke the license granted in Section A.4, cancel any order, forfeit any loyalty points or rewards, and refuse, restrict, terminate, or discontinue your access to the Site or Site Content (or any portions, components, or features thereof). We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Site.

A.6 Account Registration and Use

You may choose to create an account on the Site to access Resources and membership benefits. When you create an account you will be required to select a username and password, complete the 21+ age and Qualified Researcher attestation, and provide certain personal and (where applicable) organizational information. You agree to provide accurate, current, and complete registration information, and we disclaim any liability arising from your failure to do so. We reserve the right to refuse registration or terminate your account at our sole discretion, including for violation of these Terms; failure or suspected failure of the researcher attestation; chargeback abuse; suspected fraud or unauthorized use; or any actions or communications toward peptriva’s employees or agents that consist of (in peptriva’s sole determination) harassment, abuse, insult, defamation, slander, disparagement, intimidation, or discrimination, including (but not limited to) based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

You are responsible for safeguarding your account credentials. You agree to take sole responsibility for any activities or actions under your password, whether or not you have authorized them. You agree to immediately notify peptriva of any unauthorized use of your password. Users are the sole creators of their accounts, and peptriva may not independently verify the information provided.

A.7 Accuracy, Completeness, and Timeliness of Information

We regularly update product and Service offerings on the Site. Although peptriva attempts to provide accurate information on the Site (including product descriptions, sequence and chemistry data, COA references, and pricing), we may experience delays in updating information on the Site and in our advertising on other websites. The information found on the Site may contain errors or inaccuracies and may not be complete or current. Products or Services may be mispriced, described inaccurately, or unavailable on the Site, and we cannot guarantee the accuracy or completeness of any information found on the Site. Specifications stated on a COA refer only to the specific batch identified and to the analytical methods described; they do not constitute a representation of fitness for any in vivo, clinical, therapeutic, or consumer use. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

A.8 Third-Party Links

Certain content, products, and Services available via the Site may include materials from third parties, including links to peer-reviewed scientific publications. Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of, and we do not warrant and will not have any liability or responsibility for, any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

A.9 User Comments, Feedback, and Other Personal Information and Submissions

We may provide various open communication tools on our Site to submit comments, content, feedback, and information, such as blog comments, public chat, forums, message boards, product ratings and reviews, and AI Research Assistant queries. You are responsible for all data, chats, texts, messages, submissions, ratings, reviews, prompts, uploads, or other materials that you post, transmit, or otherwise make available to the Site (collectively, “User Submissions”). You understand that you are participating in a public or shared forum and that any User Submissions you submit to peptriva and/or the Site may be available to other Site users and may be retained for training, evaluation, and product-improvement purposes consistent with our Privacy Policy. Peptriva does not endorse any User Submissions, nor any opinion, representation, recommendation, or advice contained therein, and peptriva expressly disclaims any and all liability in connection with User Submissions. You agree not to include any specially regulated information in your User Submissions, including but not limited to protected health information (PHI), personal identification numbers, financial account information, or any information that would identify a human research subject. You also agree not to use User Submissions or the AI Research Assistant to solicit human-use, dosing, diagnostic, or therapeutic guidance; such queries will be refused. By making User Submissions, you affirm that your User Submissions do not contain any such regulated or solicited information. By providing User Submissions, you waive any “moral rights” you may have in such submissions, and grant peptriva and related entities a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, reproduce, transmit, modify, index, adapt, publish, translate, distribute, display, create derivative works from, and otherwise exploit such User Submissions and your name, persona, or likeness throughout the world in any media, and in any form, format, or forum, whether now known or hereafter invented, including for any and all purposes (including commercial or marketing purposes), without further notice to you, with or without attribution, and without the requirement of any permission from or payment to you or any other person or entity. You grant all rights described in this paragraph in consideration of your use of the Site and our Services and without the need for additional compensation of any sort to you. Peptriva does not claim ownership in the User Submissions.

We may, but have no obligation to, monitor, edit, or remove User Submissions that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that solicit human-use guidance, violate the RUO restrictions in Section A.2, or violate any party’s intellectual-property rights or these Terms. You represent and warrant that your User Submissions will not (i) violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right, (ii) contain libelous or otherwise unlawful, abusive, or obscene material, or (iii) contain any computer virus or other malware that could in any way affect the operation of the Site. We have the right at our sole discretion to remove any User Submissions that we feel, in our judgment, do not comply with these Terms.

If you provide us with any personal information relating to another individual, whether via User Submissions or otherwise, you represent and warrant that you have the authority to do so and to permit us to use the information in accordance with these Terms and our Privacy Policy. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any User Submissions. You are solely responsible for any User Submissions you provide and their accuracy. You further acknowledge that by using the Site, you may be exposed to User Submissions that are offensive, indecent, or objectionable to you. We take no responsibility and assume no liability for any User Submissions posted by you or any third party.

A.10 Product Purchases

If you wish to purchase any Research Product or Service made available through the Site (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit-card number, expiration date, billing address, shipping address, and (where applicable) institutional or organizational information. Peptriva is the seller of record for all Purchases.

By using the Service, you represent and warrant that:

• you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase;
• the information you supply to us is true, correct, and complete;
• you reaffirm each of the Qualified Researcher representations in Section A.2; and
• you are placing the order from, and will receive shipment in, a jurisdiction where such Purchase is lawful.

The Service may employ third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you confirm your agreement to our Privacy Policy.

We reserve the right to refuse, hold, or cancel your order at any time for any reason, including but not limited to: product or Service availability; errors in description, pricing, or specifications; failure or suspected failure of any age, identity, jurisdictional, or researcher attestation; suspected fraud, chargeback abuse, or unauthorized or illegal transactions; sanctions, export-control, or customs concerns; volume or pattern indicative of resale, repackaging, or downstream consumer distribution; or other reasons.

Title to and risk of loss of Research Products pass to you upon delivery to the carrier at our facility, except as otherwise agreed in writing. Out-of-spec replacement, where offered, is governed by Part B (Refunds & Replacements Policy) and is the exclusive remedy for any analytical-specification non-conformance, except where applicable law mandates otherwise.

A.11 Loyalty / Rewards Program

From time to time peptriva may offer a loyalty or rewards program (the “Program”) that allows participants to earn points, credits, or other rewards (“Rewards”) for qualifying activity on the Site. Eligibility, earning rules, redemption rules, expiration, transferability, and other Program details will be governed by the Program rules published on the Site, which are incorporated into these Terms by reference and which control in the event of a conflict with this Section A.11. Participation in any Program is personal and non-transferable; Rewards have no cash value, are not redeemable for cash (except as credit toward future qualifying purchases as expressly provided in the Program rules), are purely promotional, and do not constitute property of any participant. We may, at our sole discretion, alter, limit, modify, suspend, or terminate the Program (or any part of it) at any time, with or without notice. If the Program is terminated, your account is closed, or your account is terminated for breach of these Terms, any unredeemed Rewards may be forfeited.

A.12 AI Research Assistant

Peptriva makes available an AI Research Assistant (the “Assistant”) as a chemistry-and-handling reference for the research community. Use of the Assistant is subject to these Terms and any additional Assistant-specific notices presented in the chat interface.

You acknowledge and agree that:

• the Assistant is informational only and is not a coach, doctor, pharmacist, regulator, or recommender; it does not provide medical, dosing, diagnostic, therapeutic, veterinary, or human-use guidance, and will refuse such queries;
• Assistant outputs are generated by automated language-model technology, may be incomplete, outdated, or incorrect, and must be independently verified by a Qualified Researcher before being relied upon;
• you will not submit to the Assistant any protected health information, personally identifying information about third parties without authorization, or other regulated data;
• we may log, retain, review, and use Assistant queries and outputs to operate, secure, evaluate, and improve the Service, subject to our Privacy Policy;
• Assistant access tiers, message limits, document-upload permissions, and feature availability may differ between guest, registered, and member users, and may change at any time; and
• the Assistant’s outputs are not Site Content licensed for redistribution; you may not republish, sell, or systematically harvest Assistant outputs, nor use them to train any third-party model.

A.13 Not Professional Advice or Medical Information

The information on the Site, including in the /research, /quality, /coa, and /faq sections and any output of the AI Research Assistant, is intended for general informational and educational purposes only for the research community. It is not, and must not be construed as, medical advice, clinical guidance, dosing instructions, diagnostic information, treatment recommendations, or veterinary advice. You should not use information you obtain from the Site or the Services for diagnosis or treatment of any health condition, in place of any medication or other treatment prescribed by a healthcare provider, or for any other in vivo purpose. References on the Site to peer-reviewed scientific literature, mechanism of action, or research-context applications describe published research only and are not representations regarding outcomes for any human, animal, or buyer. Always consult a qualified healthcare provider for any medical question, and never use Research Products to attempt to treat, prevent, or diagnose any condition in any human or animal.

A.14 Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of the Site will be uninterrupted, timely, secure, or error-free. You agree that from time to time we may remove the Site for indefinite periods of time or shut down the Site at any time, without notice to you. You expressly agree that your use of, or inability to use, the Site is at your sole risk.

We do not guarantee or warrant the security of your information or any information you disclose or transmit to us. We are not responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent such access, and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law.

A.15 Indemnification

You agree to indemnify, defend, and hold harmless peptriva (Wayne Ventures SEZC, a Cayman Islands company trading as Peptriva) and its subsidiaries, parents, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from and against any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of: (a) your violation of these Terms, the documents they incorporate by reference, or any applicable law (including the laws and regulations governing the import, possession, use, distribution, or disposal of research peptides in your jurisdiction); (b) your violation of the rights of a third party; (c) your access to or use of the Site or any Service by you or any person using your account and password; (d) any dispute or issue between you and any third party concerning the Site; (e) any human or veterinary administration, ingestion, injection, inhalation, topical application, or other in vivo use of any Research Product (whether by you or by any other person to whom you transferred the Research Product), and any injury, illness, death, regulatory action, or other harm arising therefrom; (f) any repackaging, relabeling, compounding, dilution, reconstitution, or downstream resale of any Research Product by you or any person to whom you transferred a Research Product; and (g) all claims pertaining to the Site or your use of the Site, Resources, or Research Products that arise from or allege negligence, fraud, misrepresentation of researcher status, or intentional misconduct committed by you. Without limiting the foregoing, we reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case you agree to cooperate with our defense of that claim.

A.16 Governing Law; Jurisdiction; Arbitration; Class Action Waiver; Jury Waiver

A.16.1 Arbitration Agreement; Governing Law; Venue

Except as provided in Section A.16.5, any Dispute (any dispute, claim, or controversy arising out of or relating to the Site, Site Content, our products, the Services, or these Terms) shall be resolved by final and binding arbitration as described in this Section A.16. These Terms and your use of the Services are governed by, construed, and enforced in accordance with the laws of the Cayman Islands, regardless of its conflict-of-laws provisions. However, any question as to whether a Dispute is subject to the mandatory dispute-resolution provisions of this Section A.16 is to be decided by applying the Arbitration Act (2012 Revision) of the Cayman Islands. For any Action allowed to proceed in court, or to enforce the terms of this Agreement, the parties agree to exclusive personal jurisdiction and venue in the courts of the Cayman Islands.

A.16.2 Informal Resolution and Claim Certification (Mandatory)

Before either party initiates arbitration, the party seeking relief must send a written Pre-Dispute Notice that includes: (i) the claimant’s name, mailing address, and email associated with the account (if any); (ii) a detailed description of the facts and the specific relief requested; and (iii) a personally signed declaration by the claimant (and by counsel, if represented) attesting under penalty of perjury that the information is accurate and made in good faith. Notice to peptriva: Peptriva, Attn: Legal—Arbitration Notice, 5th Floor, The Piccadilly Centre, 28 Elgin Avenue, George Town, P.O. Box 2575, Grand Cayman KY1-1103, Cayman Islands, with a copy to legal@peptriva.com. The parties will work in good faith to resolve the Dispute for 60 days after a complete Notice is received. Arbitration may not be initiated until this informal process concludes.

During the 60-day good-faith negotiation period, we will meet via telephone or videoconference, in a good-faith effort to confer with each other and try to informally resolve the Dispute. If you are represented by counsel, your counsel may participate in the conference as well, but you agree to fully participate in the conference personally. Likewise, if we are represented by counsel, our counsel may participate in the conference as well, but we agree to have a company representative fully participate in the conference. Any statute of limitation relevant to a Dispute under applicable law shall be tolled from the date of receipt of a completed Notice, through and including the foregoing negotiation period, and continuing until final resolution of any arbitration proceeding, unless the party providing the Notice withdraws or abandons the Dispute at any point, or the arbitration proceeding is withdrawn or dismissed. Failure to complete the requirements of the 60-day good-faith negotiation period is grounds for dismissal of any arbitration proceeding.

Any Dispute that the parties cannot resolve through the 60-day good-faith negotiation period must be brought on an individual basis and will be resolved exclusively by final and binding arbitration (“Arbitration”) before an arbitrator mutually selected by the parties (the “Arbitrator”). You may initiate an Arbitration by sending a demand that includes all of the information required in the Notice to: Peptriva, Attn: Legal—Arbitration Notice, 5th Floor, The Piccadilly Centre, 28 Elgin Avenue, George Town, P.O. Box 2575, Grand Cayman KY1-1103, Cayman Islands, with a copy to legal@peptriva.com.

The parties will meet and confer in good faith to select an Arbitrator and applicable fee schedule subject to Section A.16.4 herein. The Arbitrator must have experience with the subject matter of the Dispute. For purposes of this Section, good-faith meet-and-confer efforts require that each party propose at least three arbitrators who meet the qualifications described in this Agreement. If, after 60 days of good-faith meet-and-confer efforts, the parties are unable to agree on an arbitrator, either party may petition the state or federal courts in the county and state where you reside to appoint an arbitrator meeting the requirements herein from the arbitrators proposed by the parties.

A.16.3 Costs and Fees; Frivolous-Claim Fee Shifting

You shall not be required to pay a filing fee greater than the then-current fee to file a civil claim in the courts of the Cayman Islands. Except as otherwise provided by law or this Section A.16, each party bears its own attorneys’ fees and costs. If the Arbitrator finds that the costs and fees of an Arbitration you initiate will be prohibitive for you as compared to the costs of litigation, we will pay as much of your filing, arbitrator, and hearing fees in the Arbitration as the Arbitrator deems necessary to prevent the Arbitration from being cost prohibitive, regardless of the outcome of the Arbitration.

Notwithstanding the foregoing, if the Arbitrator (or, where Section A.16.5 applies, a court) finds that any claim, counterclaim, or defense asserted by either party was frivolous, brought for an improper purpose, or asserted in bad faith (in each case as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), the asserting party shall reimburse the non-asserting party for all reasonable attorneys’ fees, expert-witness fees, arbitrator fees, and costs incurred in defending against the frivolous claim. This bilateral fee-shifting provision applies equally to claims by you and to claims by peptriva. You may hire an attorney to represent you in Arbitration. You may only recover your attorneys’ fees and costs in the Arbitration where (i) the Arbitration is decided in your favor and to the extent that you could have recovered those fees in court in accordance with the law or statute(s) that apply to the case or (ii) this fee-shifting provision applies. Notwithstanding anything in this Arbitration Provision to the contrary, we will pay all fees and costs that we are required by law to pay.

A.16.4 Arbitration Procedures

Any arbitration under this Arbitration Provision shall be governed by the Arbitration Act (2012 Revision) of the Cayman Islands. Arbitrations shall be administered pursuant to the most recent version of the American Arbitration Association (“AAA”) Consumer Arbitration Rules and Mass Arbitration Supplementary Rules (the “AAA Rules”), with the exclusion of any associated fee schedules and as modified by the version of this arbitration provision that is in effect when you notify us about your Dispute, unless the parties mutually agree to use an arbitration provider other than the AAA. The selection of the AAA Rules is meant to govern procedural issues only, and such selection does not mean that AAA will administer the Arbitration or appoint the Arbitrator. You can obtain the AAA Rules from the AAA by visiting its website (www.adr.org). If there is a conflict between this arbitration provision and the rest of these Terms, this arbitration provision shall govern. If there is a conflict between this arbitration provision and the AAA Rules, this arbitration provision shall govern. A single Arbitrator will resolve the Dispute. Unless you and we agree otherwise, any Arbitration hearing will take place at a location convenient to you in the county where you reside when you notify us of your Dispute. The parties may mutually agree that the Arbitration be conducted via electronic or telephonic means, including via the submission of documents only through a desk Arbitration as described in the AAA Rules. The Arbitrator will honor claims of privilege recognized by law and will take reasonable steps to protect other confidential or proprietary information. The Arbitrator shall issue a reasoned written decision that explains the Arbitrator’s essential findings and conclusions. The Arbitrator’s award may be entered in any court having jurisdiction over the parties only if necessary for purposes of enforcing the Arbitrator’s award. An Arbitrator’s award that has been fully satisfied shall not be entered in any court.

A.16.5 Exceptions (Small Claims; IP/Injunctive Relief)

Either party may (i) bring an individual claim in small-claims court if the claim qualifies; and/or (ii) seek temporary or preliminary injunctive relief in a court of competent jurisdiction to preserve the status quo or prevent irreparable harm pending arbitration (e.g., to protect intellectual property, confidentiality, data-security rights, or to enjoin downstream resale or human distribution of Research Products). Any such limited court action is not a waiver of arbitration.

A.16.6 Class Action Waiver

A.16.7 Jury Trial Waiver

A.16.8 Forum-Selection Covenant

To the fullest extent permitted by law, each party agrees not to file or pursue any Dispute in any forum other than as provided in this Section A.16. If either party files a claim in a forum that violates this Section A.16, the other party may seek dismissal or stay, and the filing party shall reimburse the non-filing party’s reasonable attorneys’ fees and costs incurred in obtaining such dismissal or stay.

A.16.9 Survival; Severability; Interpretation

This Section A.16 survives termination. If any portion is found unenforceable, that portion is severed and the remainder remains in full force and effect, except that if the class/representative waiver in Section A.16.6 is held unenforceable as to a claim, that claim (and only that claim) proceeds in court and not arbitration.

A.16.10 Changes to This Section

We may update this Section on a going-forward basis. If we make a material change, you may reject the change by notifying us in writing within 30 days of the “Last Updated” date; your account (if any) may be closed, and the version of this Section A.16 in effect immediately prior to the change will govern any Dispute that arose before you rejected the change.

A.17 Text (SMS) Message Terms

The following terms apply to programs we operate that incorporate text (SMS) messaging. By clicking on a checkbox to receive text (SMS) messages, you consent to receive disclosures about text (SMS) messages electronically, instead of in paper form. You can withdraw your consent to receive these disclosures at any time without penalty, and you can request a paper copy for no fee by emailing us at care@peptriva.com. You can also email us to update your contact information. To ensure you receive and can retain the necessary disclosures, you must have a device (such as your mobile phone) with internet access, and either a printer or storage space to save the disclosures.

The following additional terms apply, depending upon the text (SMS) messaging program in which you have enrolled:

• Peptriva offers optional SMS programs. By enrolling in an SMS program, you agree to receive recurring text messages from peptriva at the mobile number you provide. Message frequency varies by program. Your consent to receive SMS messages is not a condition of any purchase.
• Depending on your enrollment, you may receive: research-product updates, restocks, new-batch notices; cart reminders; account or order-related notifications. Message frequency varies. For help, text HELP to any peptriva message, email care@peptriva.com, or call 1-656-269-7377. You may opt out at any time by texting STOP to any peptriva message. After texting STOP, you will receive one final confirmation message. No further messages will be sent unless you re-enroll.
• Carriers are not liable for delayed or undelivered messages.
• You agree to provide accurate information and to promptly notify peptriva if your mobile number changes. Standard message and data rates may apply.
• If you choose to participate in our SMS programs, we collect your mobile number, opt-in status, message-interaction data (e.g., HELP/STOP responses), and related metadata solely to administer SMS messaging. This data is not shared with third parties, except service providers who support message delivery.
• Personal information collected through SMS programs is handled in accordance with our Privacy Policy. Peptriva does not share SMS originator opt-in data or consent with third parties, except to provide messaging services or as required by law.

A.18 Promotions; Giveaways; Promotional Offers

From time to time peptriva may run promotions (including sweepstakes, contests, and giveaways) and issue promotional codes, credits, or free months; each is subject to these Terms and any posted official rules or offer terms, which control in the event of a conflict. Unless stated otherwise, no purchase is necessary to enter or win; void where prohibited; open to U.S./D.C. residents 21+ who satisfy the Qualified Researcher attestation in Section A.2; prizes/credits are non-transferable and have no cash value. Promotional offers are single-use, non-transferable, may expire, cannot be combined, and may be revoked, declined, or adjusted by peptriva. Peptriva may also modify, suspend, or cancel any promotion. Peptriva will contact winners only via peptriva’s verified channels.

A.19 Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms; such determination shall not affect the validity and enforceability of any other remaining provisions.

A.20 Control of the Site; Modification of Terms; Termination

We reserve the right at any time to modify or discontinue the Site or Services (or any part or content thereof) without notice. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms for all purposes. These Terms are effective unless and until terminated by either you or us. If in our sole judgment you fail, or we suspect that you have failed, to comply with any of these Terms (including the Qualified Researcher representations in Section A.2), we may also terminate these Terms at any time without notice and you will remain liable for all amounts due up to and including the date of termination, and may deny you access to the Site or the Services (or any part thereof).

We reserve the right to change these Terms on a going-forward basis at any time. Please check these Terms periodically for changes. If a change to these Terms materially modifies any user rights or obligations, we will endeavor to post notice of the modification on the Site for a reasonable period of time. Any disputes concerning or related to the Site will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose.

A.21 Entire Agreement

The failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with the Privacy Policy, and any policies or operating rules posted by us on the Site or in respect to the Site, constitute the entire agreement and understanding between you and us and govern your use of the Site, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms).

A.22 Contact Information

The Site is offered by Wayne Ventures SEZC, a Cayman Islands company trading as Peptriva. You may contact us by emailing us at care@peptriva.com.

Part B — Refunds & Replacements Policy

This Refunds & Replacements Policy applies to all orders placed through https://www.peptriva.com (“we,” “us,” “our,” “peptriva”). Peptriva is the seller of record. This Policy is incorporated into our Website Terms and Conditions.

B.1 No Returns. All Sales Are Final.

Because peptriva products are research-use-only, temperature-sensitive, integrity-controlled materials, and because we cannot verify chain of custody or storage conditions once a shipment leaves our facility, returned product cannot be re-stocked, re-certified, or re-released. We therefore do not accept returns of any kind, whether the product is opened, unopened, used, or unused. Do not ship product back to peptriva. Any product shipped to peptriva without our prior written authorization will be refused, destroyed, or otherwise disposed of at our discretion, at your cost, with no refund or replacement.

We do not issue refunds, credits, or replacements for any of the following reasons: change of mind; ordering the wrong product or quantity; loss of research interest; failure to maintain proper storage after delivery; missed delivery attempts; product alleged to have been used in any prohibited manner (including any in vivo, human, or veterinary administration, all of which are prohibited under the Terms and the Waiver Agreement); or any change in availability or regulatory status of any compound under FDA, DEA, state, or other applicable law after the order is placed.

B.2 When Peptriva Will Issue a Refund or Replacement

Even though no product is returned, peptriva will issue a refund or replacement (at peptriva’s discretion) in the limited circumstances below, provided you contact us within the stated timeframe and provide the requested documentation. Approved resolution will be (i) replacement from the next available conforming batch, shipped at no additional cost; (ii) store credit; or (iii) refund to the original payment method, as peptriva determines.

B.2.A Damaged Shipment

• Visible damage to the outer packaging, inner packaging, or vials on arrival (e.g., cracked vials, breached seals, lyophilized cake discoloration, or other carrier-induced physical damage).
• Notify us within 72 hours of delivery at care@peptriva.com with your order number, photos of the outer packaging, inner packaging, and product label(s) showing batch number, and a brief description of the damage. Do not discard the packaging until your claim is resolved.

B.2.B Incorrect or Missing Items

• If your shipment is missing items or contains items different from what you ordered.
• Notify us within 72 hours of delivery at care@peptriva.com with your order number and photos of all received items and the packing slip.

B.2.C Lost in Transit / Delivered but Not Received

• If tracking shows your package is lost in transit, or is marked “delivered” but you have not received it, notify us within 7 days of the carrier’s scheduled or marked-delivery date. We will assist with a carrier trace and, at our discretion and subject to Section B.5, reship or refund. A police report may be required for claims involving theft after carrier-confirmed delivery.

B.2.D Out-of-Spec Batch (peptriva Out-of-Spec Guarantee)

If a shipped batch fails any of the published specifications listed on the corresponding Certificate of Analysis (e.g., HPLC purity, MS identity, microbial screening, endotoxin), peptriva will, at no cost to you, (i) replace the affected unit(s) from the next available conforming batch and (ii) refund the purchase price of the affected unit(s) on the original payment method. This guarantee is automatic and does not require a claim form. Out-of-spec status is determined by peptriva’s release testing or, if you have your own batch tested by an accredited third-party laboratory whose results peptriva can independently verify, by mutual review of those results. You are not required to (and must not) ship the product back; please retain the affected vial(s) for documentation purposes only.

The Out-of-Spec Guarantee is the exclusive remedy for any analytical-specification non-conformance, except where applicable law mandates a broader remedy.

B.3 What Is Excluded

Refunds and replacements will not be issued for, among other things:

• Product alleged to be damaged, compromised, or ineffective based on use, in vivo administration, or any other use that is prohibited under the Terms and the Waiver Agreement.
• Product affected by storage conditions after delivery (e.g., not transferred to refrigerator or freezer storage promptly, exposure to ambient temperature, repeated freeze-thaw).
• Anecdotal or unverified claims of low purity where no verifiable accredited third-party laboratory report identifying the specific peptriva batch is provided.
• Orders refused at delivery, undeliverable, or returned to sender for reasons attributable to you (incorrect address, no eligible recipient available for required signature, customs refusal where international shipping is offered, etc.).
• Late notice: claims submitted outside the timeframes set out in Section B.2.
• Product shipped back to peptriva without prior written authorization (see Section B.1).

B.4 How to Submit a Claim

Email care@peptriva.com with: (a) your order number, (b) the affected SKU(s) and batch number(s), (c) clear photos and, if applicable, a verifiable accredited third-party lab report, and (d) a brief description of the issue. Do not ship any product back to peptriva. We will respond within 5 business days. Approved replacements ship at no charge to the address on the original order. Approved refunds are issued to the original payment method within 7–10 business days of approval.

B.5 Reshipment Limits

Where peptriva elects to reship a damaged, lost, missing, or non-conforming order, peptriva will reship one time at no additional charge, subject to product availability. Repeated lost-shipment or delivered-not-received claims on the same account may require signature-on-delivery, an alternative verified shipping address, or other reasonable verification before further reshipment, and may result in account review or suspension.

B.6 Order Cancellations

You may request cancellation of a pending order before it has been packed for shipment by emailing care@peptriva.com. Once an order has been packed or handed to the carrier, it cannot be cancelled and is governed by the no-returns rule in Section B.1.

B.7 Chargebacks and Disputes

If you believe a charge is incorrect or that we have not honored this Policy, contact us first at care@peptriva.com. Initiating a chargeback before contacting us is a breach of the Terms. Peptriva documents and contests unwarranted chargebacks with order, shipping, COA, attestation, and policy records, and may suspend or terminate accounts that file chargebacks for orders that were delivered as described, forfeit any loyalty rewards, and recover the disputed amount plus reasonable costs and fees.

B.8 Contact

care@peptriva.com · 1-656-269-7377 · Peptriva, 5th Floor, The Piccadilly Centre, 28 Elgin Avenue, George Town, P.O. Box 2575, Grand Cayman KY1-1103, Cayman Islands.

Part C — Shipping Policy

This Shipping Policy explains how peptriva processes, packages, ships, and delivers orders. By placing an order, you agree to this Policy. Peptriva is the seller of record and shipper of record. This Policy is incorporated into our Website Terms and Conditions.

C.1 Shipping Destinations

Peptriva currently ships only within the United States, including the District of Columbia. We do not ship internationally at this time. We do not ship to P.O. boxes for shipments requiring signature; APO/FPO addresses, U.S. territories, and forwarding services may be unavailable or restricted at our discretion. Shipping to certain ZIP codes may be restricted based on carrier service or applicable law.

C.2 Order Processing and Cut-off Times

• Orders are processed Monday through Friday, excluding U.S. federal holidays.
• Standard processing time is 1–2 business days from payment clearance and successful researcher-attestation verification.

C.3 Carriers and Methods

Peptriva ships via FedEx 2-day standard with tracking. Orders placed before 5:00 p.m. Eastern Time on a business day ship the same business day; orders placed after the cut-off ship the next business day. Estimated delivery times are FedEx's published 2-day transit window and are not guaranteed. Free shipping is included on qualifying orders per the Site’s then-current threshold.

C.4 Packaging and Handling

Peptriva sells lyophilized peptide products that are stable at ambient temperature in transit and ship in standard parcel packaging without insulated cold-chain materials. You are responsible for receiving shipments promptly and transferring lyophilized product to refrigerator or freezer storage as soon as reasonably practicable after delivery in accordance with the storage instructions provided.

Peptriva is not responsible for product degradation caused by missed delivery attempts, refusal of delivery, delayed pickup from a hold-for-pickup location, exposure to ambient temperatures beyond the carrier’s standard delivery window, or storage conditions outside our control.

C.5 Delivery Without Signature

Peptriva does not require a signature on delivery in the ordinary course. FedEx will leave the package at the address per its standard delivery practice and you accept responsibility for receipt at that address. We reserve the right, at our discretion, to require signature on delivery for any individual shipment — for example, repeated lost-package claims on the same account — in which case we will note the requirement on the shipment confirmation.

C.6 Tracking

You will receive a shipment confirmation with a tracking link once your order leaves our facility. Tracking events are provided by the carrier and may not appear immediately. Carrier tracking is the authoritative record of shipment status.

C.7 Title and Risk of Loss

Title to and risk of loss of Research Products pass to you upon delivery to the carrier at our facility, except as otherwise required by applicable law or specifically agreed in writing. We will assist with reasonable carrier claims and reshipments as described in Part B (Refunds & Replacements Policy).

C.8 Address Accuracy

You are responsible for providing a complete, correct shipping address. We are not responsible for orders delayed, lost, or returned due to address errors. Address changes can be requested at care@peptriva.com prior to fulfillment; once a label is generated or the order is in transit, we cannot modify the address. Reshipment to a corrected address may incur additional shipping charges.

C.9 Lost, Stolen, and “Delivered but Not Received” Shipments

• Lost in transit: if tracking shows no movement for 7 or more days after the last carrier scan, contact us at care@peptriva.com so we can open a carrier trace. We will reship or refund per Section B.2 of the Refunds & Replacements Policy.
• Marked delivered, not received: contact us within 7 days of the marked-delivery date. We will assist with a carrier investigation. Where a carrier confirms delivery to the address you provided, peptriva is not liable for theft from a porch, mailroom, or unsecured location after delivery; however, we may, at our discretion, offer one courtesy reshipment, and we may require signature on delivery for the replacement and any subsequent shipments on the same account.
• Stolen packages: a police report may be required for any reshipment or refund.
• We reserve the right to require signature, alternate address, or proof of identity for repeated lost/stolen claims on the same account.

C.10 Carrier Delays; Force Majeure

Once a shipment is handed to a carrier, peptriva does not control transit times. We are not liable for delays, suspensions, or service disruptions caused by the carrier, weather, natural disasters, public-health events, labor actions, civil unrest, governmental actions, or any other event beyond our reasonable control. Estimated delivery dates are not guaranteed.

C.11 Restricted Recipients

We will not knowingly ship to (a) anyone we reasonably believe is not a Qualified Researcher, (b) anyone on a U.S. or state restricted-party list, (c) addresses associated with chargeback abuse, fraud, or violations of our Terms, or (d) any address where we believe shipment would violate applicable law.

C.12 Contact

Shipping questions: care@peptriva.com · 1-656-269-7377.

Part D — Payment & Billing Policy

This Payment & Billing Policy describes how peptriva processes payments, taxes, and refunds. Peptriva is the merchant of record. This Policy is incorporated into our Website Terms and Conditions.

D.1 Accepted Payment Methods

Peptriva accepts the payment methods displayed at checkout, which may include major credit and debit cards (Visa, Mastercard, American Express, Discover), ACH/eCheck, digital wallets (e.g., Apple Pay, Google Pay), and cryptocurrency. Available methods may change without notice. By submitting a payment method, you represent that you are authorized to use it and that the information you provide is accurate.

D.2 Currency

All prices and charges are in U.S. dollars (USD) unless otherwise stated. Foreign currency conversion fees, if any, are imposed by your card issuer or bank and are not within our control.

D.3 Authorization, Capture, and Billing Descriptor

When you place an order, your payment method may be authorized for the full amount of the order at checkout. Funds are typically captured at order placement or at shipment, depending on the payment method and risk review. The descriptor that appears on your statement will be “PEPTRIVA” or a similar identifier; if you do not recognize a charge, please contact care@peptriva.com before initiating a chargeback.

D.4 Subscriptions and Recurring Billing

Peptriva does not currently offer subscriptions, memberships, auto-renewal, or any other recurring billing. All orders placed through the Site are one-time purchases, charged once at checkout. If we introduce a subscription or recurring-billing option in the future, we will publish the applicable terms—including renewal cadence, pricing, any pre-renewal reminders required by law, and how to cancel—and obtain any consent required by applicable law before you are enrolled or charged on a recurring basis.

D.5 Taxes

Listed prices do not include sales tax, use tax, gross-receipts tax, or similar taxes unless otherwise stated. We will collect and remit taxes where required based on the shipping address and the law in effect at the time of the order. If you claim tax-exempt status (e.g., as a nonprofit research institution), you must provide a valid resale or exemption certificate before the order is placed.

D.6 Promotions, Discounts, and Credits

Promotional codes, store credits, gift cards (where offered), and rewards points are subject to the Website Terms and Conditions and any specific promotion rules. Unless otherwise stated, promotional offers are single-use, non-transferable, may expire, cannot be combined with other offers, and may be revoked or adjusted by peptriva. Store credits are not redeemable for cash.

D.7 Refunds and Reversals

• Refunds, where issued, are returned to the original payment method, less any non-refundable fees described in Part B (Refunds & Replacements Policy).
• Refund processing time depends on the payment method and the card issuer or bank, typically 5–10 business days after we initiate the refund.
• For cryptocurrency payments (where offered), refunds are issued in the same cryptocurrency at the exchange rate in effect at the time of refund; we are not liable for exchange-rate differences.
• ACH/eCheck refunds may take longer due to bank settlement timelines.

D.8 Chargebacks and Dispute Policy

If you have a question about a charge, contact care@peptriva.com first. Initiating a chargeback before contacting us is a breach of our Terms. We document and contest unwarranted chargebacks with order, shipping, COA, attestation, and policy records. Filing a chargeback for an order that was delivered as described, or filing a chargeback simultaneously with a refund request, may result in account suspension, forfeiture of loyalty rewards, denial of future orders, and recovery of disputed amounts plus reasonable costs and fees.

D.9 Fraud Prevention

We use industry-standard fraud-prevention tools, which may include AVS, CVV, 3D Secure, velocity checks, device fingerprinting, IP geolocation, manual review, and risk scoring. We may delay, hold, or cancel orders that fail risk review, and we may request additional verification (e.g., a copy of a government ID, institutional verification, or alternative payment) before fulfillment. We may decline to ship to high-risk addresses or to anyone we reasonably believe is not a Qualified Researcher.

D.10 PCI Compliance and Payment Data

Card payments are processed by PCI-DSS compliant third-party processors. Peptriva does not store full card numbers on its systems. Limited payment metadata (e.g., card brand, last four digits, expiration, billing zip) may be stored to support fraud prevention and customer service. See the Privacy Policy for additional detail.

D.11 Errors and Corrections

Pricing or product information on the Site may contain errors. We reserve the right to correct errors, refuse or cancel orders placed on incorrect information, and refund any amounts charged in error, even after an order has been placed.

D.12 Contact

Billing questions: care@peptriva.com · 1-656-269-7377 · Peptriva, 5th Floor, The Piccadilly Centre, 28 Elgin Avenue, George Town, P.O. Box 2575, Grand Cayman KY1-1103, Cayman Islands.

Last updated: July 23, 2026